FAQs

Here at Rowan Park Care Home, we understand how important it is for both prospective residents and current residents, as well as their family members to get to know everything there is about Rowan Park Care Home, so no matter what question you have to ask, we’re happy to provide the answer.

We have out together a list of the most frequently asked questions for you to read through. If you have any further questions that aren’t answered on this page, please don’t hesitate to contact us, either in person, by phone or email, we’d love to talk to you.

Care Questions

At Rowan Park Care Home, we require a 28-day notice period for residents receiving any of our long-term care types and are looking to move out. Our compassionate team are on hand around the clock to support you with your moving transition and answer any further questions you have.

Yes. Palliative Care is for those who are near the end of their life and we endeavour to make sure their last days or weeks are as comfortable as possible; we extend our support to loved ones during this time.

Yes. Respite Care is suitable for those who have recently had an injury, operation or illness and they can’t return to a normal life straight away. It can also be arranged for someone who is caring full-time for their loved one at home, therefore giving them a break from their duties. Prior to admission, we will evaluate an individual’s care needs and assess how long their duration of stay should be within our care home.

Residential Care is where you have supervision 24 hours a day to those who need that extra help and support with either personal care or mobility. Nursing Care is very similar, yet the main difference is the assistance from a registered nurse, who is available day and night to attend to any medical needs.

All of our care plans are personalised to each individual and are assessed regularly to make sure they continue to fulfil a residents needs and requirements. We understand that people’s wellbeing an health demands can change over time, which is why we tailor all of our care to adapt this. We work with each resident and their family members to create a personalised care plan suited to them.

Care during Covid-19 Questions

When transferring from the community or another care home an individual doesn’t need to isolate if the circumstances within the care home/interim care facility from which the person has transferred are known.

If the resident has symptoms or has been in close contact with someone who has COVID-19, then they should isolate and perform two LFT tests on day 0 and again on day 2. Isolation can end following two negative tests.

If the resident ends up testing positive within the home, they must be isolated for 5 days. The resident can then return to their normal activities if they feel well enough and do not have a high temperature (without the use of medication/paracetamol)

Residents who test positive should always avoid contact with other people who are eligible for COVID-19 treatments for at least 10 days after a positive test. Residents unable to take a test should isolate for 5 days.

We ensure that:

Staff members, residents and visitors remain as safe as possible from the risks of COVID-19.
There are clear procedures and protocols in place which align with the legislation and guidance issued by the government and key sector bodies.
There are clearly defined company-wide responsibilities to mitigate the ongoing risks of COVID-19, with flexible and strategic leadership provided by the Operational Leadership Team.
Procedural guidance is regularly reviewed and communicated across the company.
Information is provided to ensure staff, residents and visitors are well informed, particularly of the steps to be taken to prevent the spread of COVID-19 and what to do in the event of a person becoming infected.

Back in September 2022, the guidance to wear a face mask when visiting a care home came to a stop in Scotland. Meaning you’re no longer required to wear a face mask when visiting a loved one. However, if you would prefer to continue wearing one during your visit, then we will support you. There also could be occasions when a care home does request visitors to wear a mask, for example, if there was an outbreak in the home.

During an outbreak, we’re likely to carry out a risk assessment to include but not limit the control of visiting arrangements, use of the communal areas and admissions to the home for a period of time.

We work close with local and national agencies in accordance with local agreements and guidance, for more information, please get in contact with our Home Manager.

Facilities Questions

Yes, we have a friendly, qualified hairdresser who works within our salon to ensure our residents get treatment and choice from many services to make sure they look and feel their best.

We think its important to encourage our residents when it comes to participating in group activities and events planned by our fantastic teams of activities coordinators. Some examples of our activities include pet therapy, arts and crafts, movie nights, pamper sessions, gardening, exercise classes, live entertainment, games, quizzes and so much more.

We have an in house chef and kitchen staff who cater to all dietary needs, cooking delicious, nutritious meals with fresh and locally sourced ingredients. With a varied seasonal menu to choose from for breakfast, lunch and dinner and additional beverages and snacks available throughout the day.

All meals can be served in multiple locations, from the dining area to the residents room to the garden during the summer months. Our residents have the option to also spend time in the private dining room with loved ones when visiting.

We provide a range of facilities for all of our residents, from in-house hair salons and nail bars to a cinema room. We have multiple dining rooms for our residents along with a library to pursue their hobbies and interests. We also have activity coordinators who put together an activities programme every week.

We provide outstanding care that helps to alleviate daily stresses associated with personal, medical or mobility care. We’re also here to support emotional, physical and mental wellbeing through our all inclusive activities and facilities. We provide these to ensure our residents socialise with others, learning new skills, gaining new experiences and continuing with their regular hobbies. Our main aim is to encourage our residents to live the lives they want to.

Finance Questions

Your fees will be reviewed annually and any changes will be advised at least 4 weeks in advance of any changes taking place. Your current fee uplift is effective from April each year. For more information, please don’t hesitate to reach out to us.

In Scotland, our care home fees are assessed based on an individuals’ incomes and assets. The Scottish government has a system in place for assessing an individuals’ ability to pay for their care home fees, based off the principle ‘fair and affordable contributions’.

The assessment process takes into account an individuals’ income, savings and capital assets, such as property and investments. The amount of contribution that is expected to be made towards the care home fees is calculated based on these factors.

If an individuals’ income and assets are below a certain threshold, they might be eligible for financial assistance from the Scottish government to help pay for their care home fee. The government can choose to pay some or all of the care home fee, or provide a contribution towards them. For more information on this, please get in touch with our team today.

If for example your care home fee costs more than what your local council is willing to pay, someone else can make up the difference between that figure and the homes fee, such as a family member.

You do not have to worry, all fees associated with the Care Agreement will be terminated as of the date of death. Accommodation charges will be paid for up to 10 days after the death, until the home is cleared of all personal belongings.

If someone is having financial difficulties, we help you where we can, whether that’s looking into different finance options or relocating you to a smaller suite within the home. Our team are here to talk you through a way in how we can support you.

To make life easier for you there are multiple ways you can pay your care home fee. If the individual has been assessed as having eligible care needs and limited financial resources, the local authority may cover all or part of their care home fee; the amount of funding will also depend on the individuals’ means.

If the individual has more complex healthcare needs which require full-time nursing care, they may be eligible for NHS Continuing Healthcare Funding. This funding will cover the cost of care, including both accommodation and personal care.

If an individual has sufficient income, assets or savings, they may be required to pay for their care home fees themselves. In some cases, family members may choose to contribute towards the cost of care. An individuals care home fees may also be paid for by a combination of sources, such as local authority funding and self funding.

Your weekly care home fee will include your accommodation, all meals, snacks and drinks as well as any activities you participate in, all of our in house facilities you use and local excursions. However, some may incur in additional charges where applicable.

All care and support is also included within your weekly fee, although some additional medical services such as dental care or chiropody may come at an extra cost.

We try to accommodate all of our residents, yet some may incur additional charges. For more information regarding this, please contact our team members.

General Questions Questions

Yes, its important for our care home to be regularly inspected by the Care Inspectorate to ensure our care home continues to meet a high standard of care in all areas of our home.

Yes 100%, we welcome all prospective residents and their families to come and do a tour of our care home to ensure it’s right for them.

This depends on any allergies of others who live within our home. If you would like to discuss this subject in more detail, please do get in touch.

Yes for sure! We allow all prospective residents to schedule a trail stay for 4 weeks if they wish to. This is a great way to experience what life will be like within our wonderful care home before making the decision to move permanently.

Rooms & Suites Questions

Yes absolutely, we encourage our residents to bring in their own furniture or personal items to really make their rooms feel like their own. They can do this by incorporating personal belongings such as decorations, small pieces of furniture and furnishings and of course, many photographs! The little additions to a room can make a big difference.

Yes, our bedrooms have access to a private en-suite wet room which includes a sink, toilet and shower.